Cancellation Policy

Cancellation Policy

PayBoom provides digital recharge, bill payment, AEPS, DMT and related payment services. Due to the instant nature of these services, cancellation requests are generally not possible once a transaction has been successfully submitted for processing.

Transaction Cancellation

• Once a recharge, bill payment, AEPS or DMT transaction is initiated, it cannot normally be cancelled.
• Users are responsible for verifying all transaction details before confirming payment.
• PayBoom shall not be responsible for incorrect information entered by the user.
• Successful transactions are considered final and irreversible.

Failed Transactions

If a transaction fails and the amount has been debited, the transaction will be reviewed and processed according to our Refund Policy. Eligible refunds may be issued after verification.

Duplicate Transactions

In case of duplicate payments due to technical issues, users should immediately contact our support team with complete transaction details for verification and resolution.

API Users

• API users are responsible for validating transaction requests before submission.
• Cancellation requests after successful processing may not be accepted.
• Wallet adjustments, if applicable, shall be handled as per agreed business terms.

Fraud Prevention

PayBoom reserves the right to reject cancellation requests if suspicious, fraudulent or abusive activity is detected.

Limitation of Liability

PayBoom acts only as a facilitator between users and service providers. We are not responsible for delays, failures or cancellations caused by telecom operators, banks, billers, payment gateways or other third-party providers.

Contact Us

For cancellation related queries, please contact:

Email: support@payboom.in
Support Hours: 10:00 AM – 6:00 PM (Monday to Saturday)

Acceptance

By using PayBoom services, you acknowledge and agree to this Cancellation Policy.

PayBoom reserves the right to modify or update this policy at any time without prior notice.